1. Overview

At Best Green Energy Solution (BGES Lithium), we stand behind the quality of our lithium-ion batteries and energy storage products. If you are not completely satisfied with your purchase, we offer a straightforward return and refund process within the conditions outlined below.

All return requests must be initiated within 7 days of the delivery date. Products returned after this window will not be accepted unless covered under a warranty claim.

2. Eligible Returns

We accept returns for the following reasons:

3. Non-Eligible Items

The following items are not eligible for return or refund:

• Products that have been installed, used, or modified in any way
• Items with broken seals, missing packaging, or missing accessories
• Products damaged due to misuse, improper charging, or physical abuse
• Items returned without prior approval from our support team
• Custom or specially ordered battery packs
• Products where the serial number or label has been removed or altered

4. Return Process

Follow these steps to initiate a return:

5. Refunds

Once your return is received and inspected, we will notify you by email with the outcome. If approved, your refund will be processed within 7–10 business days.

• Refunds are issued to the original payment method used at checkout.
• Original shipping charges are non-refundable unless the return is due to our error or a defective product.
• Return shipping costs are the customer's responsibility unless the product is defective or the wrong item was sent.
• Partial refunds may be issued for items returned in a condition different from when they were received.

6. Exchanges

We offer exchanges for defective or incorrectly shipped items only. If you wish to exchange a product for a different model or specification, we recommend returning the original item for a refund and placing a new order.

• Exchange requests must be raised within 7 days of delivery.
• The replacement item will be dispatched after the returned product has been received and inspected.
• Availability of the exchange product is subject to stock at the time of processing.

7. Warranty Claims

BGES Lithium products carry a manufacturer warranty as stated on individual product pages. Warranty claims for defects arising during normal use can be raised even after the 7-day return window.

• Warranty does not cover damage from misuse, overcharging, water exposure, or physical impact.
• Raise a warranty claim by emailing info@bgeslithium.com with your order number, product details, and a description of the issue.
• Our technical team may request photos, videos, or additional information before approving a claim.
• Approved warranty claims may result in a repair, replacement, or partial refund at our discretion.

8. Damaged in Shipping

If your order arrives visibly damaged, please take the following steps immediately:

• Do not discard the original packaging — it may be required for the courier's damage claim.
• Photograph the outer packaging and the damaged product clearly.
• Report the damage to us within 48 hours of delivery at info@bgeslithium.com.
• We will coordinate with the courier and arrange a replacement or refund as applicable.